Customer Service Representative - Remote

Overview

The Customer Service Representative role involves providing high-quality support to customers while managing operational tasks for a premium direct-to-consumer brand.

In Short

• Remote work arrangement
• Contractor fee of $1,700-$2,300/month
• Part-time or full-time commitment available
• Support customer inquiries and operational tasks
• Collaborate with internal teams for order coordination
• Capture customer feedback for continuous improvement
• Experience with eCommerce platforms preferred
• Excellent written and verbal communication skills required
• 3-5 years of freelancing experience
• Ability to adapt to seasonal workload demands

Requirements

• 3–5 years of freelancing experience
• 1–3 years in customer support or operations support
• Strong written English communication skills
• Highly organized and detail-oriented
• Proactive self-starter
• Experience with helpdesk systems like Gorgias or Zendesk
• Familiarity with Google Workspace and Slack
• Ability to juggle multiple priorities
• Comfortable working independently
• Empathetic and professional demeanor

Benefits

• Opportunity to work with a growing brand
• Flexible working hours
• Remote work environment
• Engagement with international team members
• Chance to contribute to process improvements