Customer Service Representative - Remote

Overview

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

In Short

• Provide first-level support to customers via email and chat.
• Address customer inquiries and troubleshoot problems.
• Maintain a positive and professional attitude.
• Document and track customer interactions.
• Collaborate with colleagues on best practices.
• Update internal and customer-facing knowledge bases.
• Convert client feedback into feature requests.
• Handle multiple chat conversations simultaneously.
• Work in a fast-paced environment.
• Open to working all shifts as needed.

Requirements

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Bilingual in Spanish and English (C1).
• Ability to thrive in a high-volume environment.
• Strong communication skills.

Benefits

• $13.5 USD per hour.
• Work from home.
• Computer equipment provided.
• Great culture.
• Growth opportunities.