Customer Service Representative - Remote

Overview

The Customer Service Representative serves as the frontline liaison between the company and its clients, ensuring seamless customer experiences through professional, empathetic communication.

In Short

• Serve as first point of contact for customers via phone, email, live chat, and SMS
• Respond to customer inquiries promptly and professionally
• Build rapport and provide personalized recommendations
• Process phone and online orders accurately
• Provide solutions to customer issues and troubleshoot problems
• Document customer interactions in CRM systems
• Identify upsell and cross-sell opportunities
• Maintain high standards of service excellence
• Assist in onboarding new clients
• Collaborate with teams to improve customer experience

Requirements

• Excellent English communication skills
• Experience in customer service or client relations
• Ability to handle complex situations with professionalism
• Strong problem-solving skills
• Familiarity with CRM systems
• Flexibility to work US time zone
• Ability to work in fast-paced environments
• Strong organizational skills
• Experience in e-commerce or tech startups is a plus
• Ability to work independently as an independent contractor

Benefits

• Opportunity to work with top startups in the US and EU
• Potential for long-term career growth
• Flexible work arrangements
• Engagement with visionary founders
• Competitive compensation
• Supportive work culture
• Opportunities for professional development
• Work from anywhere in remote regions
• Access to a network of high-caliber professionals
• Exposure to diverse industries