Customer Service Representative - Remote

Overview

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Geeks on Site is seeking a dedicated and customer-focused Customer Service Representative to join the team.

In Short

• Answer a high volume of inbound calls from customers in a professional and friendly manner.
• Listen actively, identify customer needs, and provide accurate information or solutions.
• Follow call scripts and company guidelines to ensure consistent service quality.
• Escalate complex technical issues to the appropriate team when necessary.
• Maintain accurate and organized call logs in our system.
• Multitask efficiently while navigating multiple systems and tools.

Requirements

• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Problem-solving abilities.
• Familiarity with call handling procedures.

Benefits

• Work from home flexibility.
• Full-time employment.
• Opportunity to develop customer service skills.
• Supportive team environment.