Customer Service Representative - Remote

Overview

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.

In Short

• Serve as the first point of contact for customer inquiries via phone, chat, and email.
• Investigate and resolve customer issues, including billing questions.
• Maintain and update customer accounts in our proprietary platforms.
• Collaborate with peers and internal partners for timely resolutions.
• Contribute to team initiatives by sharing feedback and mentoring.
• Demonstrate excellent verbal and written communication skills.
• Apply structured thinking to resolve customer issues independently.
• Organized and detail-oriented, able to manage and prioritize workload.
• Proficient with MS Office and familiar with Salesforce.
• 1-2 years of customer service or client-facing experience required.

Requirements

• Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
• 1–2 years of customer service experience.
• Excellent communication skills.
• Problem-solving skills.
• Ability to work in a team environment.
• Experience with CRM systems.
• Proficient in MS Office, especially Excel.
• Organized and detail-oriented.
• Leadership mindset and collaboration skills.
• Ability to manage and prioritize workload effectively.

Benefits

• Competitive salary up to $40,000 per year.
• Opportunities for professional development.
• Inclusive and diverse work environment.
• Supportive team culture.
• Flexible working conditions.