Customer Service Representative - Remote

Overview

The Customer Service Specialist serves as Professional Physical Therapy’s primary contact for all patient billing inquiries, acting as a liaison between patients, providers, and payers for account resolution.

In Short

• Accepts payments and manages inbound/outbound calls.
• Helps patients understand billing statements.
• Corrects account charges as necessary.
• Utilizes tools to resolve patient inquiries.
• Communicates payer regulations effectively.
• Navigates Raintree and maintains accurate documentation.
• Follows scripts for consistent account resolution.
• Updates patient information and follows up on claims.
• Provides written responses to patients regarding accounts.
• Assists the team with patient balances and statements.

Requirements

• Strong communication skills.
• Experience in customer service, preferably in healthcare.
• Familiarity with billing processes and insurance.
• Ability to navigate Raintree software.
• Understanding of HIPAA and compliance regulations.

Benefits

• Competitive pay rate.
• Opportunity for professional growth.
• Supportive team environment.
• Comprehensive training provided.