Customer Service Representative - Remote

Overview

Jobber is looking for a Customer Service Representative to join our Customer Success department, focusing on empowering small businesses through technology.

In Short

• Respond to customer inquiries via live chat, phone, or email.
• Troubleshoot issues and problem-solve customer questions.
• Maintain high productivity across different communication channels.
• Act as a liaison for customer feedback to product and technical teams.
• Build and maintain a knowledge base of customer FAQs.
• Work in a dynamic, fast-paced contact centre environment.
• Support customers in understanding Jobber's features and functionalities.
• Be reliable and supportive to both customers and team members.
• Adapt quickly to changes and challenges.
• Contribute to a culture of transparency and inclusivity.

Requirements

• 1 year of contact centre experience preferred.
• Ability to solve problems quickly and adapt to a fast-paced environment.
• Empathy for customer journeys and effective communication skills.
• Strong verbal and written communication skills.
• Curiosity and willingness to ask questions.
• Reliability and supportiveness as core values.
• Resilience in the face of customer challenges.
• Comfortable with technology and cloud-based software.

Benefits

• Transparent and fair compensation package.
• Equity rewards and health benefits.
• Retirement savings matching.
• Access to career coaching and development programs.
• Supportive and inclusive work environment.