Customer Service Representative - Remote

Overview

This opportunity is perfect for you because it will allow you to expand your expertise, work with a global team, and contribute to a company known for high standards and exceptional client service.

In Short

• Manage incoming calls, emails, and live chat enquiries.
• Build and maintain relationships with new and existing clients.
• Identify and assess customer needs to achieve satisfaction.
• Take detailed briefs, including required delivery dates and addresses.
• Make suggestions for better, alternative, or more cost-effective solutions.
• Produce quotes, purchase orders, and invoices.
• Select suppliers using knowledge and judgment; set margins confidently.
• Always keep communication open with clients.
• Coordinate each job from start to finish, ensuring deadlines are met.
• Take 100% ownership when problems arise.

Requirements

• Work independently with autonomy and confidence in decision-making.
• Liaise with accounts to set up new clients and arrange prepayments.
• Manage artwork issues and proof approvals.
• Coordinate deliveries, ensuring no supplier branding is included.

Benefits

• Opportunity to expand your expertise.
• Work with a global team.
• Contribute to a company known for high standards.