Customer Service Representative - Remote

Overview

We are seeking a highly skilled, phone-first Triage Technician who can confidently manage fast-paced inbound support calls. In this role, you will lead customers—often non-technical users and senior citizens—through initial troubleshooting with exceptional call control, patience, and clarity.

In Short

• Manage fast-paced inbound support calls.
• Guide non-technical users through troubleshooting.
• Follow established scripts and procedures.
• Maintain customer engagement.
• Prevent escalations to onsite repair shops.
• Work closely with an assisting technician in the Philippines.
• Establish online sessions for remote repairs.
• Demonstrate reliability and punctuality.
• Adhere strictly to company methods.

Requirements

• Excellent communication skills.
• Ability to manage calls effectively.
• Patience and clarity in customer interactions.
• Experience in customer service roles.
• Technical knowledge for troubleshooting.

Benefits

• Opportunity to work in a supportive environment.
• Collaboration with a skilled team.
• Potential for career growth.