HR Operations Lead - Remote

Overview

We are seeking a high-caliber HR Operations Lead to oversee our service delivery together with our HR and Recruitment Manager. This role sits at the intersection of human resources, talent acquisition, and client success. You will be responsible for managing a diverse pool of contractors, ensuring 100% compliance with HR best practices, and acting as the primary point of contact for client escalations during high-pressure cycles. The ideal candidate is a "fixer"—someone who thrives when managing multiple moving parts and can maintain a calm, strategic head when project timelines are tight.

In Short

• Act as the subject matter expert on HR best practices.
• Manage the end-to-end contractor lifecycle.
• Develop retention strategies for a remote staffing environment.
• Serve as a liaison for high-value clients.
• Lead HR Operations to ensure quality deliverables.
• Identify and resolve client or contractor issues.
• Manage multiple projects simultaneously.
• Audit and improve onboarding processes.
• Analyze recruitment and HR metrics.

Requirements

• Experience in HR and contractor management.
• Strong client management skills.
• Ability to work under pressure.
• Proficiency in project management tools.
• Data-driven decision-making skills.

Benefits

• Opportunity to lead in a dynamic environment.
• Work with a diverse team.
• Flexible working conditions.