Client Enablement Specialist - Remote

Overview

The qualified candidate plays a key operational role in delivering a seamless client experience through precise execution and administrative excellence. This position is responsible for managing the administrative and operational components of the client lifecycle, ensuring that workflows, documentation, reporting, and internal coordination are completed accurately and on time.

In Short

• Maintain CRM and internal systems with complete, accurate, and up-to-date records
• Draft and send routine client communications in a clear and professional manner
• Monitor contractor attendance and ensure proper documentation
• Maintain organized and audit-ready client files
• Track task completion and provide weekly progress reports
• Coordinate with Talent, Strategy & Growth, and People Operations teams to ensure timely execution of deliverables
• Proactively follow up internally to prevent delays and bottlenecks
• Escalate risks or issues early to appropriate stakeholders
• Ensure adherence to Standard Operating Procedures (SOPs)
• Identify workflow gaps and support process improvement documentation

Requirements

• Detail-oriented with strong organizational skills
• Ability to manage multiple tasks and deadlines
• Excellent communication skills
• Proficiency in CRM systems
• Experience in administrative roles

Benefits

• Opportunity to work in a dynamic team environment
• Professional development opportunities
• Flexible working hours