Customer Service Representative - Remote

Overview

As a Customer Service Representative at Enigmatic Smile, you'll play a crucial role in ensuring our customers receive the highest level of service and support. You will be the first point of contact for our users, assisting them with inquiries, resolving issues, and helping them understand our services and products.

In Short

• Deliver exceptional customer service and support to users
• Resolve customer inquiries, issues, and complaints in a timely and professional manner
• Maintain a positive and friendly attitude while communicating with customers
• Provide product and service information to customers accurately
• Identify potential areas for improvement in service delivery
• Support users of our reward programmes
• Provide technical support in a B2B capacity to our clients

Requirements

• Patient and empathetic individual
• Strong communication skills
• Problem-solving skills
• Ability to work collaboratively in a team environment
• Ability to take initiative and work independently
• Enjoyment of a fun workplace
• Pride in providing excellent service

Benefits

• Work in a visionary fintech scale-up
• Opportunity to improve customer experience globally
• Collaborative team environment
• Engaging work culture