Customer Service Representative - Remote

Overview

As a Customer Service Representative at Jobber, you will be part of a team dedicated to empowering small businesses through exceptional customer service.

In Short

• Respond to customer inquiries via live chat, phone, or email.
• Troubleshoot issues and provide solutions to customer problems.
• Maintain high productivity across different communication channels.
• Act as a liaison for customer feedback to improve products.
• Develop a knowledge base of FAQs and document customer interactions.

Requirements

• 1 year of experience in a contact center environment.
• Able to adapt quickly and solve problems efficiently.
• Empathetic and supportive to customer needs.
• Strong verbal communication skills for phone interactions.
• Ability to write clear and professional emails and chat responses.
• Curiosity and willingness to ask questions.
• Reliable and supportive team member.
• Resilient in challenging customer interactions.
• Comfortable with technology and cloud-based software.

Benefits

• Comprehensive health benefits with fully paid premiums.
• Retirement savings matching and stock options.
• Access to career development programs and coaching.
• Generous time-off policies for health and personal needs.
• Opportunity to impact a growing industry.