Customer Service Representative - Remote

Overview

The NYC Department of Consumer and Worker Protection is seeking a Customer Service Representative to provide high-volume support to licensing applicants while ensuring compliance with established policies.

In Short

• Perform mathematical computations and process payments.
• Conduct clerical work including data processing and record maintenance.
• Provide customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies.
• Answer telephone calls, emails, and written correspondence.
• Attend seminars, meetings, and trainings.
• Follow all division and agency policies and procedures.
• Handle all relevant licensing tasks as assigned.
• Ensure accuracy of information and compliance with policies.
• Work under supervision to fulfill assigned duties.

Requirements

• Four-year high school diploma or equivalent.
• One year of satisfactory clerical experience.
• Ability to type a minimum of 100 keystrokes (20 words) per minute.

Benefits

• Inclusive and diverse work environment.
• Equal opportunity employer.
• Support for professional development.