Customer Service Representative - Remote

Overview

A Customer Service Representative for the Centralized Application Services (CAS) department is the front-line communicator with all applicants and is responsible for best-in-class service via telephone, email, and chat.

In Short

• Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail.
• Maintains accurate records of call data in CRM system.
• Meets quantitative and qualitative standards set by the department.
• Troubleshoots potential problems with web-based applications.
• Participates in training programs to understand CAS operations.
• Works in a fast-paced call center environment.
• Available to work various shifts post-training.
• Expects to handle high volumes of inquiries.
• Provides exceptional customer service to applicants.
• Engages in continuous learning and development.

Requirements

• Bachelor's degree strongly preferred.
• 2-4 years in a customer service role.
• Demonstrated experience with MS Office Suite and web-based information sources.
• Strong interpersonal, written, and verbal communication skills.
• Attention to detail while meeting/exceeding expectations.
• Ability to advocate for applicants and clients.
• Exceptional skills in handling multiple priorities.
• Demonstrated ability to learn quickly between different roles.
• Understanding of admissions and application processes is a positive.
• Reliable transportation to the office.

Benefits

• Comprehensive training provided.
• Regular one-on-one coaching with team leads.
• Opportunities for career advancement.
• Flexible shift options after training.
• Engaging work environment with a focus on team collaboration.