Customer Service Representative - Remote

Overview

The Customer Service Representative will be responsible for providing excellent client communication, managing status updates, and ensuring homeowners receive timely information about their projects.

In Short

• Provide status updates to clients regarding their roofing or repair projects.
• Answer inbound calls promptly and professionally, addressing client inquiries or concerns.
• Maintain detailed records of client communications and project updates.
• Coordinate with project managers and office staff to ensure accurate client information.
• Organize and update digital files, reports, and contact lists.
• Support administrative tasks and follow up on open items as needed.

Requirements

• Strong verbal communication skills in English (clear and neutral accent required).
• Friendly, professional, and customer-oriented attitude.
• Previous customer service experience preferred (construction, repair, or service industry experience a plus).
• Excellent organizational and multitasking abilities.
• Basic computer proficiency (Microsoft Office, email, CRM systems).
• Trainable, reliable, and able to work independently.

Benefits

• No specific benefits mentioned.