Customer Service Representative - Remote

Overview

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.

In Short

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication.
• Investigate and resolve customer issues, including billing questions, exercising sound judgment.
• Maintain and update customer accounts in our proprietary internal platforms and CRM software.
• Collaborate with peers and internal partners to deliver timely resolutions.
• Contribute to team initiatives by sharing feedback and mentoring newer colleagues.

Requirements

• Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
• 1–2 years of customer service or client-facing experience.
• Applies structured thinking to resolve customer issues independently.
• Excellent verbal and written communication skills; approachable and personable.
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint); Excel is a must.
• Familiar with Salesforce or similar CRM systems.

Benefits

• Competitive salary up to $52,000 CAD yearly.
• Opportunities for professional development and continuous improvement.
• Inclusive and diverse workplace culture.
• Supportive team environment.
• Flexible working conditions.