Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will provide outstanding service to internal and external customers while helping to progress human progress through knowledge.

In Short

• Ownership of customer queries via phone, email, live chat, and in person.
• Resolve product or service issues by clarifying customer concerns.
• Review customer self-help portals and suggest improvements.
• Create and update Standard Operating Procedures (SOP).
• Assist with departmental goals and training as needed.
• Utilize Salesforce to manage customer contacts.
• Help on projects as determined by business needs.

Requirements

• Previous Customer Service experience preferred.
• Experience working to KPI’s/SLA’s.
• Excellent verbal and written communication skills in English.
• Attention to detail and ability to work under pressure.
• Team player with a positive attitude.
• Experience with Microsoft Office.
• Salesforce and SAP experience preferred.

Benefits

• Excellent work/life balance and flexible working culture.
• 20 days annual leave plus an extra day off for your birthday.
• 4 paid volunteering days each year.
• Healthcare insurance plan with family participation option.
• Employee assistance programme for 24/7 support.
• Performance bonus.
• Share Match plan with free shares.
• Annual health screening, optical and dental care.