Customer Service Representative - Remote

Overview

The Customer Service Representative role at Touch Support involves providing exceptional customer service and support to clients primarily in the US, working remotely.

In Short

• Respond to and resolve customer questions through chat, email, and phone.
• Assist in onboarding and educating customers.
• Help customers with technical and billing-related inquiries.
• Act as a customer advocate for unique challenges.
• Increase customer satisfaction and loyalty.
• Work from home in a flexible schedule.
• Entry-level position with training provided.
• Independent contractor role.
• Opportunity for career development in IT.
• Join a friendly, international team.

Requirements

• Excellent communication skills in English.
• Passion for assisting people.
• Interest in developing a career in IT.
• Willingness to learn quickly.
• Solution-oriented mindset.
• Ability to work in shifts with a stable schedule.

Benefits

• Work from home.
• Learning opportunities from scratch.
• Starting salary of $660 USD gross.
• Defined promotional path.
• Company-sponsored certifications.
• Supportive international team environment.