Dispatcher Representative - Remote

Overview

The Dispatcher is the link between customers and our network of field technicians across the United States, coordinating jobs from start to finish.

In Short

• Assign customer jobs to technicians based on availability, location, and skillset.
• Communicate with technicians via phone, chat, or email.
• Gather and confirm technical information from customers.
• Maintain real-time tracking of open jobs.
• Handle inbound/outbound calls with technicians and customers.
• Troubleshoot scheduling conflicts and escalate issues.
• Meet daily and weekly assignment targets.
• Document activities accurately in systems.

Requirements

• Strong communication skills.
• Experience in dispatching or customer service preferred.
• Ability to work in a fast-paced environment.
• Proficiency with CRM or dispatch software.
• Problem-solving skills.

Benefits

• Work remotely.
• Flexible working hours.
• Opportunities for professional development.