Customer Service Representative / Dispatcher - Remote

Overview

We are looking for a motivated Customer Service Representative / Dispatcher to support the daily operations of a growing home services company.

In Short

• Answer incoming customer calls and respond to service inquiries professionally.
• Schedule service appointments based on technician availability.
• Dispatch field technicians, drivers, or service teams efficiently.
• Monitor active service requests and ensure timely job completion.
• Maintain clear communication with customers regarding service updates.
• Maintain accurate records of service calls and dispatch logs.
• Provide initial support and guide customers through the service request process.
• Handle service concerns and intake customer issues.
• Support administrative tasks and operational documentation.
• Adjust schedules and coordinate reschedules when needed.

Requirements

• Minimum 2 years of experience handling inbound customer calls and providing customer support in a service-based business environment.
• At least 2 years of experience scheduling appointments, coordinating technicians, or supporting dispatch operations.
• Minimum 2 years of experience handling high volumes of customer inquiries and follow-ups via phone, email, or messaging platforms.
• At least 2 years of experience using CRM systems or dispatch software to manage service requests and customer records.
• Minimum 2 years of experience managing multiple operational tasks simultaneously such as dispatch coordination, customer communication, and job tracking.

Benefits

• Work from home opportunity.
• Flexible working hours.
• Supportive team environment.
• Opportunities for professional growth.
• Competitive compensation.