Customer Service Representative/Dispatcher - Remote

Overview

We are seeking a detail-oriented and proactive Customer Service Representative/Dispatcher to join our delivery operations team. This role is critical in ensuring smooth daily operations by coordinating with our delivery team, managing customer communications, and overseeing dispatch activities.

In Short

• Assist and coordinate with the delivery team throughout the day to ensure timely and efficient operations
• Serve as the primary point of contact for customers regarding delivery inquiries and updates
• Proactively notify customers of any delivery issues or obstacles
• Maintain accurate records by entering detailed notes into the company's system
• Oversee overall delivery operations and manage dispatch coordination
• Monitor delivery progress and address any issues that arise during operations
• Ensure clear communication between drivers, customers, and internal teams

Requirements

• Detail-oriented and proactive approach to tasks
• Strong communication skills
• Experience in customer service or dispatch roles
• Ability to manage multiple tasks effectively
• Proficient in using technology for record keeping and communication

Benefits

• Opportunity to work remotely
• Be part of a global staffing and recruiting agency
• Engage with a dynamic delivery operations team