Dispatcher & Customer Service Representative - Remote

Overview

The Dispatcher & Customer Service Representative will manage customer interactions and scheduling for HVAC services while working remotely.

In Short

• Answer inbound calls from customers regarding appliance repair and HVAC services.
• Gather details about customer needs and service issues.
• Schedule service appointments based on availability.
• Assign jobs to technicians and communicate job details.
• Monitor job statuses and update the CRM system.
• Act as a central point of contact between customers and technicians.
• Assist in ordering parts and coordinating deliveries.
• Maintain accurate records of service calls and customer interactions.
• Handle warranty claims and related documentation.
• Enjoy benefits such as medical coverage and paid leave.

Requirements

• Experience in customer service, dispatching, or scheduling.
• Strong verbal and written communication skills in English.
• Ability to multitask and manage multiple interactions.
• Proficiency in using CRM or dispatching software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently in a fast-paced environment.

Benefits

• Work from Home (WFH) setup.
• Medical, Dental Coverage, and Life insurance from day 1.
• Paid Vacation and Sick Leave.
• Competitive salary package and annual appraisal.
• Financial Assistance Program.
• Mandatory Government Benefits and 13th Month Pay.
• Regular Company Events and Career growth opportunities.