IT Account Manager - Remote

Overview

The IT Account Manager is responsible for strengthening relationships and expanding the footprint of existing accounts in a Managed Service Provider environment, focusing on customer satisfaction and identifying growth opportunities.

In Short

• 5 years experience as an Account Manager in an MSP environment
• Strong understanding of Managed Services and Licensing pricing models
• Experience in creating proposals and quotes
• Familiarity with cloud technologies (IaaS, PaaS, SaaS)
• Manage customer contract renewals and satisfaction
• Identify opportunities for service expansion
• Maintain positive relationships through regular communication
• Accurate CRM data management
• Prepare sales documentation for management approval
• Promote quality output and service improvements

Requirements

• 5 years working as an Account Manager in an MSP environment
• Appreciation of Managed Services and Licensing pricing models
• Experience in creating proposals and quotes
• Familiarity with public cloud platforms (e.g., AWS, Azure)
• Strong understanding of licensing and product warranties
• Experience in retail, financial, healthcare, and tourism markets is a plus

Benefits

• Medical, Dental Coverage and Life insurance from day 1
• Paid Vacation and Sick Leave
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters and Coffee
• Fitness and Wellness Facilities at no cost
• Regular Company Events and Career growth opportunities