Guest Care & Property Executive - Remote

Overview

We are looking for a proactive and organized Guest Care & Property Executive to support our UK-based client's guest communications, property management, and enquiry handling during both regular and out-of-hours operations.

In Short

• Monitor and respond to guest, landlord, email, phone, and Airbnb enquiries.
• Handle check-in support, access issues, maintenance concerns, and urgent guest situations.
• Coordinate with landlords and suppliers to resolve issues quickly.
• Maintain clear shift handovers and operational updates.
• Update and validate landlord and property information.
• Manage and follow up on pending and last-minute enquiries.
• Support urgent accommodation coordination and operational requests.
• Assist with social media support and process improvements.
• Work on additional business initiatives and administrative tasks.

Requirements

• Strong communication skills.
• Experience in customer service or property management.
• Ability to manage multiple enquiries simultaneously.
• Proficiency in database management.
• Organizational skills to handle operational tasks effectively.
• Proactive problem-solving abilities.

Benefits

• Opportunity to work remotely.
• Flexible working hours.
• Supportive team environment.
• Potential for career growth.