Customer Service & Administrative Assistant - Remote

Overview

The Customer Service & Administrative Assistant role involves front-line ownership of customer interactions across multiple franchise locations while working remotely. The position is critical for ensuring organized and efficient communication and administrative workflows.

In Short

• Own all customer communication channels including phone, email, SMS, and chat.
• Manage appointments end-to-end including scheduling and reminders.
• Maintain CRM/help desk systems with accurate notes and follow-ups.
• Support franchise operations by handling routine administrative tasks.
• Manage escalations and urgent scenarios with clear SOPs.
• Respond quickly across all channels with minimal backlog.
• Handle high daily volume of customer interactions effectively.
• Ensure zero dropped conversations or appointments.
• Communicate professionally and proactively with customers.
• Show ownership and accountability in all tasks.

Requirements

• 3+ years of experience in customer-facing or administrative support roles.
• Ability to handle 60+ customer interactions per day.
• 2+ years of experience with CRM/help desk platforms.
• Availability to work U.S. business hours.
• Strong performance track record in customer service.

Benefits

• Faster hiring process with clear communication.
• Better role matching for growth opportunities.
• Potential for raises and long-term stability.
• Direct exposure to franchise owners and operators.
• Real ownership of impactful work from day one.
• Experience working across multiple franchise locations.