Customer Service & Administration Assistant - Remote

Overview

Our client is a leading Australian wholesaler and manufacturer known for high-quality automotive accessories, including custom seat covers. They supply major retailers and support customers through a mix of eCommerce platforms and direct channels.

In Short

• Respond to customer enquiries via email, phone, and social media messages.
• Manage customer communication across eBay, Catch, Kogan, Amazon, TradeMe, and other marketplaces.
• Follow up on sample/swatch requests and assist with review responses.
• Process orders and interpret product details, especially for custom seat covers.
• Ensure product and order accuracy to avoid costly errors.
• Add and update customer info in HubSpot and assign it to the internal fleet support team.
• Capture and action customer activity over the weekend to reduce Monday backlogs.
• Maintain communication records and assist in customer issue resolution.
• Collaborate with internal teams on order processing and customer experience improvements.

Requirements

• Strong communication skills.
• Experience in customer service or administration.
• Familiarity with eCommerce platforms.
• Ability to manage multiple tasks efficiently.
• Proficient in using HubSpot or similar CRM tools.

Benefits

• Join a fast-paced and customer-focused team.
• Opportunity to work with a leading brand in the automotive accessories industry.
• Potential for career growth within the company.