Customer Service Representative & Administrative Assistant - Remote

Overview

A highly organized and dependable Virtual Customer Service Representative & Administrative Assistant is needed to support a creative art studio based in Pomona, focusing on providing excellent customer service and administrative support.

In Short

• Respond to customer inquiries via phone, email, and social media.
• Assist with class bookings, cancellations, and rescheduling.
• Provide information about class schedules, events, and promotions.
• Address customer concerns and escalate issues when necessary.
• Maintain and update booking records and customer databases.
• Assist with invoicing and payment tracking.
• Keep internal files organized for management.
• Ensure customer-related paperwork is complete and up-to-date.
• Work independently and manage multiple responsibilities.
• Utilize tools like Google Sheets and online booking systems.

Requirements

• Prior experience in customer service or administrative support.
• Strong written and verbal communication skills in English.
• Excellent time management and organizational abilities.
• Reliable internet connection and a quiet workspace.
• Familiarity with customer engagement techniques.
• Experience working with remote teams.

Benefits

• Flexible part-time hours.
• Opportunity to work in a creative environment.
• Supportive team culture.
• Chance to develop customer service skills.
• Work remotely from your own space.