Customer Service Representative - Remote

Overview

Goldschmitt and Associates is seeking Customer Service Representatives for a remote position, offering a flexible work environment focused on innovation and impact.

In Short

• Remote position with flexible schedules.
• Training for federal regulations and customer relationship tools.
• Involves handling student loan inquiries and account updates.
• Requires excellent customer service and communication skills.
• Must reside within 75 miles of a Central Research facility.
• Full-time schedule after training.
• Fast-paced and professional environment.
• Job duties include inbound/outbound calls and providing repayment options.
• Must maintain privacy and security of customer data.
• Benefits include 401(k), medical insurance, and tuition reimbursement.

Requirements

• High School Diploma or equivalent.
• 6 months of customer service or contact center experience.
• Strong verbal and written communication skills.
• Ability to pass an online customer service assessment test.
• Must have reliable internet and transportation to a facility.
• Ability to obtain a Public Trust security clearance.
• Must be a US Citizen.

Benefits

• 401(k) with immediate vesting.
• Paid Federal Holidays.
• Tuition Reimbursement.
• Medical, Vision, and Dental Insurance.
• Employer-Paid Short-Term and Long-Term Disability.
• Employee Assistance Program (EAP).
• Commuter Benefits Program.
• Adoption Assistance Program.
• Health Advocacy Program.
• Financial Wellbeing Support.