Customer Service Representative - Remote

Overview

Our client is a leading Australian company specialising in high-quality kitchen and bathroom products. Their mission is to provide excellent customer service and innovative solutions to homeowners and trade partners. They value collaboration, professionalism, and continuous improvement.

In Short

• Handle inbound customer communications via phone and email professionally and courteously.
• Deliver first-contact resolution and escalate issues when necessary.
• Process orders, returns, and replacements accurately while maintaining price integrity.
• Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
• Manage back orders and update customers as stock becomes available.
• Maintain up-to-date knowledge of company products and services to provide accurate information.
• Keep customer records accurate and confidential in CRM systems.

Requirements

• Strong communication skills.
• Experience in customer service, preferably in a retail environment.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in using CRM systems.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work with a leading company in the industry.
• Collaborative and professional work environment.
• Opportunities for continuous improvement and career growth.