Customer Service Representative - Remote

Overview

Dunlap Bennett & Ludwig is currently seeking a temporary Customer Service Representative. This position will serve as a vital connection between our clients and attorneys. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences.

In Short

• Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication.
• Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns.
• Act as liaison between clients and attorneys, ensuring seamless communication and service.
• Answer phones professionally, direct callers to appropriate personnel and attorneys.
• Meet personal and Client Service team targets and call handling quotas.

Requirements

• 1 to 2 years’ experience in answering and taking phone calls is preferred.
• Strong written and verbal communication skills in English.
• Exceptional attention to detail and accuracy.
• Superior organizational and multitasking abilities with time management.
• Capacity to work independently, prioritize effectively, and meet deadlines.
• Positive, professional attitude and strong interpersonal skills.

Benefits

• Opportunity to work remotely.
• Engage with a dynamic team in a fast-paced environment.
• Gain experience in a law firm setting.