Customer Service Representative - Remote

Overview

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions.

In Short

• 100% work-from-home position with optional office access in Tempe/Phoenix.
• Starting pay is $16.00/hr.
• Flexible Monday-Friday schedules available.
• 4 X 10 shifts available, including weekends with additional pay incentives.
• Communicate with members via phone and email.
• Provide empathy and solutions to member needs.
• Collaborate with team members to share knowledge.
• Accurately document member interactions.

Requirements

• Minimum of 1 year of customer service experience.
• High school diploma or equivalent.
• Available for an 8-hour shift between 6am - 8pm.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.
• Strong communication skills.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision benefits.
• Competitive vacation and sick time off.
• Wellness support through Employee Assistance Program.
• Up to $5,250 paid back on eligible education expenses.
• Pet care discounts.
• Financial support in times of hardship.
• Commitment to diversity and inclusion.