Customer Service & Office Administrative Assistant - Remote

Overview

The Customer Service & Office Administrative Assistant will manage customer interactions and administrative tasks while supporting sales and operations in a remote setting.

In Short

• Handle inbound/outbound calls, email, and SMS via RingCentral; log clean notes in the CRM.
• Pre‑qualify leads, schedule estimates/installs, and send confirmations/reminders.
• Support sales: prepare/follow up on estimates; coordinate with operations and vendors.
• Run light AR/AP in QuickBooks Online: invoices, payments, weekly basic reconciliations.
• Submit, track, and close permits; keep tidy digital records.
• Update orders/contracts.
• Produce simple status and metric reports; keep files up to date in Google/Microsoft.

Requirements

• 2+ years in Customer Service / Office Admin / AR‑AP.
• Hands‑on QuickBooks Online (invoices, payments, reconciliation).
• Experience with RingCentral/VoIP: queues, transfers, VM, SMS.
• Disciplined CRM usage (JobNimbus/HubSpot or similar): clean data, notes & follow‑ups.
• English B2+ (spoken/written). Spanish fluent/advanced.
• Full‑time availability in US business hours.
• Professional remote setup: ≥ 50 Mbps internet, modern PC, (ideally) dual monitors, quality headset.

Benefits

• Stable, long‑term role in a growing franchise network.
• Training on systems and processes; real impact on customer experience.
• Collaborative, service‑driven culture. Competitive compensation.