Dispatcher Representative - Remote

Overview

The Dispatcher Representative is responsible for coordinating jobs between customers and field technicians, ensuring efficient and professional service delivery.

In Short

• Assign customer jobs to technicians based on availability and skillset.
• Communicate with technicians via phone, chat, or email.
• Gather and confirm technical information from customers.
• Maintain real-time tracking of open jobs.
• Handle inbound/outbound calls with customers and technicians.
• Troubleshoot scheduling conflicts.
• Meet daily and weekly assignment targets.
• Document activities in CRM/dispatch software.

Requirements

• Experience in dispatching or customer service.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Proficient with CRM and dispatch software.
• Willingness to work 6 days a week.

Benefits

• Competitive monthly salary with commissions.
• Performance-based bonuses.
• Work remotely from LATAM.
• Opportunity to be part of a growing team.