Customer Service Representative - Remote

Overview

The Customer Service Representative serves as the frontline liaison between the company and its clients, ensuring seamless customer experiences through professional, empathetic communication.

In Short

• Serve as first point of contact for customers via phone, email, live chat, and SMS.
• Respond to customer inquiries promptly and empathetically.
• Build strong client relationships through consistent communication.
• Process phone and online orders accurately and efficiently.
• Provide solutions to customer issues while maintaining professionalism.
• Document all customer interactions in CRM systems.
• Identify upsell and cross-sell opportunities during interactions.
• Collaborate with teams to improve overall customer experience.
• Support clients in navigating tech-enabled communication platforms.
• Assist with light operations tasks during lower call volume periods.

Requirements

• Excellent English communication skills.
• Experience in customer service or client relations.
• Ability to handle complex situations with professionalism.
• Strong problem-solving skills.
• Familiarity with CRM systems.
• Flexibility to work in US Time Zone.
• Experience in tech startups or e-commerce is a plus.
• Ability to work under pressure in fast-paced environments.
• Strong organizational skills.
• Ability to build rapport with clients.

Benefits

• Work remotely from various regions.
• Opportunity to work with top startups in the US and EU.
• Potential for career growth and promotions.
• Flexible working hours.
• Competitive compensation for independent contractors.
• Access to training and development resources.
• Build long-term relationships with clients.
• Contribute to high-impact projects.
• Work in a supportive and dynamic team environment.
• Engage in a culture of excellence and innovation.