Team Leader - Remote

Overview

The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs/TSRs, ensuring that each individual performs at par with the standards set by the company and the client.

In Short

• Monitors the performance of each team member against specified account/program metrics.
• Performs tasks related to team management including coaching and mentoring.
• Provides administrative support for the team.
• Motivates agents to fulfill professional growth targets.
• Direct line management for a team of 10-15 agents.
• Conducts regular team meetings and performance reviews.
• Ensures understanding of the company’s mission and vision.
• Oversees staffing plans and schedule adherence.
• Nurtures a culture aligned with leadership principles.
• Must have excellent time management and project management skills.

Requirements

• Minimum of 2+ years experience in the BPO industry or similar capacity.
• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Excellent communication and leadership skills.
• Strong organizational and time-management skills.
• Excellent decision-making skills.
• Amenable to work in BGC, Taguig.
• Amenable to work from home.
• Amenable to work on graveyard and shifting schedules.

Benefits

• Professional growth opportunities.
• Supportive team environment.
• Flexible work arrangements.