Customer Service Representative (Night Shift) - Remote

Overview

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

In Short

• Work from home providing customer support.
• Full-time night shift position.
• Engage with customers via email and chat.
• Document customer interactions in CRM.
• Provide first-level support and address inquiries.
• Collaborate with colleagues on best practices.
• Maintain a professional and empathetic attitude.
• Handle multiple conversations simultaneously.
• Convert customer feedback into product feature requests.
• Escalate unresolved issues as necessary.

Requirements

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Prior overnight shift experience preferred.
• Ability to thrive in a fast-paced environment.
• Strong communication skills.

Benefits

• $12 USD per hour.
• Work from home.
• Computer equipment provided.
• Great company culture.
• Opportunities for growth.