Customer Service Representative - Mid Shift - Remote

Overview

As a Customer Service Representative at Flores, you will play a crucial role in ensuring a positive experience for clients and participants by providing exceptional support and assistance.

In Short

• Field phone calls and emails from clients and participants.
• Process forms and enter data related to benefits.
• Research and respond to claims questions.
• Log calls to support excellent customer care.
• Provide high-level customer service to all clients.
• Maintain quality work that reflects Flores' core values.
• Train for 3-4 weeks from 9:00 AM to 5:30 PM ET.
• Work Monday through Friday from 11:30 AM to 8:00 PM ET.
• Utilize tools such as Outlook, Word, and Excel.
• Collaborate with team members and communicate effectively.

Requirements

• High school graduate or GED; degree preferred.
• 1 year of professional customer service experience.
• Experience in benefits management preferred.
• Familiarity with the Alegeus system is a plus.
• Detail-oriented with strong organizational skills.
• Excellent interpersonal skills for customer service.
• Motivated individual looking for growth opportunities.
• Strong analytical and problem-solving skills.
• Ability to provide high-level customer service.

Benefits

• Competitive medical, dental, and vision benefits.
• Company-funded HSAs and 401k with company match.
• Generous vacation policy and work-life balance.
• Community involvement and volunteer support programs.
• Professional growth opportunities.