IT Support Engineer - Remote

Overview

The IT Support Engineer role at Flores is responsible for providing fast and useful technical assistance on computer systems, ensuring a great experience for clients and team members.

In Short

• Serve as the first point of contact for technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Assist in onboarding new hires with necessary equipment.
• Track equipment assignment and ensure proper usage.
• Collaborate with HR on employee separation processes.
• Install and repair computer hardware and software.
• Provide accurate information on IT products and services.
• Record events and resolutions in logs.
• Maintain quality work that exemplifies Flores’ core values.

Requirements

• Minimum of 2 years’ experience in a help desk environment.
• Tech savvy with knowledge of computer systems and mobile devices.
• Experience with device security and endpoint detection.
• Detail-oriented and organized.
• Excellent communication skills.
• Strong customer service focus.

Benefits

• Competitive medical, dental, and vision benefits.
• Company funded HSA’s and 401k with match.
• Generous vacation policy and work-life balance support.
• Volunteer program for community involvement.