IT Support Engineer - Remote

Overview

The IT Support Engineer will provide technical support for business-critical applications, ensuring seamless operations and resolving issues efficiently.

In Short

• Provide first and second-line support for internal and external business applications
• Diagnose and troubleshoot hardware, application issues and system errors
• Monitor and maintain application performance and security
• Collaborate with IT team and vendors for issue resolution
• Document technical issues and support procedures
• Train end-users on applications
• Assist with software upgrades and deployments
• Participate in incident management
• Identify opportunities for process improvements
• Contribute to project work related to new application implementations

Requirements

• Experience in an IT support or application support role
• Proven track record of supporting business-critical applications
• Experience troubleshooting software and network issues
• Experience in a service desk or customer support environment
• Exposure to cloud-based solutions (e.g., Microsoft 365, Azure, AWS)
• Proficiency with Windows and Linux operating systems
• Strong understanding of networking fundamentals
• Familiarity with database technologies (SQL, Oracle)
• Knowledge of Active Directory and security best practices
• Awareness of IT compliance and regulatory requirements

Benefits

• Occupational sick pay
• Discounted insurance
• Employee assistance programme
• Health and wellbeing initiatives
• Hybrid working
• 25 days annual leave increasing with service
• Contributory pension
• Free onsite parking
• Cycle to work scheme
• Long service bonus