IT Support Engineer - Remote

Overview

As an IT Support Engineer at Zephyr, you will support the daily IT needs of the Zephyr Home Office and Local Brand employees, with a focus on enhancing the technician experience to improve customer service.

In Short

• Provide L1/L2 support for technical issues.
• Triage and resolve issues using Jira Service Management.
• Partner with teams to deploy scalable information systems.
• Educate teams on current IT systems and initiatives.
• Travel to Local Brand offices for support and project rollouts.
• 4+ years of IT support/Engineering experience required.
• Advanced knowledge of desktop operating systems.
• Experience with communication platforms administration.
• Knowledge of corporate networking and enterprise infrastructure.
• Customer-focused mindset and commitment to user experience.

Requirements

• 4+ years of relevant IT support/Engineering experience.
• Deep understanding of troubleshooting methodologies.
• Experience with desktop operating systems like macOS and Windows.
• Familiarity with communication platforms like Google Workspace and Slack.
• Experience with MDM suites such as Jamf and Intune.
• Understanding of SSO and related security standards.
• Knowledge of corporate networking and infrastructure improvements.
• Ability to communicate effectively with technical and non-technical audiences.
• Experience in creating documentation and knowledge articles.
• Commitment to improving IT user experience.

Benefits

• Competitive pay with significant base salary and bonuses.
• Top-notch medical, dental, and vision plans.
• 401(k) match up to 3.5%.
• 100% company paid disability and life insurance.
• Cell phone reimbursement and work-from-home stipend.
• Support for career growth and development.
• Unlimited PTO and paid parental leave policies.