IT Support Engineer - Remote

Overview

As an IT Support Engineer at Via, you'll be at the forefront of our technology, ensuring seamless operations for our rapidly expanding global workforce. You'll work with cutting-edge tools and technologies to provide exceptional support, troubleshoot complex issues, and drive digital transformation.

In Short

• Support Users: Resolve IT issues, troubleshoot problems, and ensure productivity.
• Manage Systems: Oversee IT infrastructure, deploy systems, and monitor performance.
• Ensure Security: Implement policies, prevent threats, and safeguard data.
• Collaborate: Work with global teams to solve issues and share best practices.
• Empower Workforce: Onboard staff, provide tools, and enhance IT support.

Requirements

• Strong technical skills, including:
• MacOS & Windows systems
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Cloud technologies (e.g., Okta, Kandji, Google Workspace, AWS)
• Mobile device management (MDM)
• Experience with ticketing systems, remote support tools, and IT asset management
• A passion for problem-solving and a dedication to customer satisfaction
• Excellent communication and interpersonal skills
• A proactive and results-oriented approach

Benefits

• Joining a global employer with over 700 mobility deployments in 40+ countries
• Our product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener.
• Competitive compensation package which includes base salary and stock options
• Health insurance with a discount for family members
• Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station
• Career development and growth opportunities
• Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits