As an IT Support Engineer at Via, you'll be at the forefront of our technology, ensuring seamless operations for our rapidly expanding global workforce. You'll work with cutting-edge tools and technologies to provide exceptional support, troubleshoot complex issues, and drive digital transformation.

In Short

Support Users: Resolve IT issues, troubleshoot problems, and ensure productivity.
Manage Systems: Oversee IT infrastructure, deploy systems, and monitor performance.
Ensure Security: Implement policies, prevent threats, and safeguard data.
Collaborate: Work with global teams to solve issues and share best practices.
Empower Workforce: Onboard staff, provide tools, and enhance IT support.

Requirements

Strong technical skills, including:
MacOS & Windows systems
Networking fundamentals (TCP/IP, DNS, DHCP)
Cloud technologies (e.g., Okta, Kandji, Google Workspace, AWS)
Mobile device management (MDM)
Experience with ticketing systems, remote support tools, and IT asset management
A passion for problem-solving and a dedication to customer satisfaction
Excellent communication and interpersonal skills
A proactive and results-oriented approach

Benefits

Joining a global employer with over 700 mobility deployments in 40+ countries
Our product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener.
Competitive compensation package which includes base salary and stock options
Health insurance with a discount for family members
Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station
Career development and growth opportunities
Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits