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Driver Operations Specialist - Remote

Posted 1 week ago
Customer Service
Contract
WA, USA
$18 - $22/hour

Overview

As a Driver Operations Specialist, you’ll be on the ground floor at Via, ensuring that driver partners have a smooth experience and serving as a direct bridge between the brand and the drivers delivering services.

In Short

  • Serve as the front line, speaking with driver partners to improve their experience.
  • Thrive in a fast-paced environment tackling various customer issues.
  • Become an expert on our services and promote Via.
  • Deliver exceptional customer service to driver partners.
  • Identify trends and brainstorm solutions to improve customer experience.
  • Coordinate with management to channel customer feedback.
  • Learn our tools and support other teams.

Requirements

  • Clear communicator with excellent reading and writing skills.
  • Strong computer and technical skills, including Microsoft Office and Google Suite.
  • Great listener and conversationalist.
  • Team player who takes ownership of their work.
  • Strong work ethic and entrepreneurial spirit.
  • Willing to wear multiple hats and work on various projects.
  • Initiative to solve problems and get the job done.
  • Empathetic and able to understand customer needs.
  • Able to work 10:00AM-6:30PM EST, open to weekends.

Benefits

  • Compensation based on experience, knowledge, and skills.
  • Hourly Range: $18-$22/hour.
Via logo

Via

Via is a pioneering company in the TransitTech sector, founded in 2012, that focuses on developing public mobility systems through innovative technologies. The company aims to optimize transportation networks, including buses, shuttles, and electric vehicles, to create efficient, equitable, and sustainable transit solutions for all passengers, including those with limited mobility. Via operates in over 650 communities across more than 35 countries, combining software innovation with operational expertise to enhance urban mobility. Committed to social good, Via strives to lower public transit costs while providing convenient transportation options that rival personal vehicles, all while minimizing environmental impact. The company values diversity and inclusivity in the workplace, encouraging applicants from all backgrounds to join their mission.

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