Operations Specialist - Remote

Overview

The Operations Specialist ensures data quality and provides proactive solutions for PriceSpider products and services. This role involves understanding customer needs, diagnosing, and resolving issues efficiently, and collaborating with cross-functional teams to meet service level agreements. The Operations Specialist is key in maintaining data accuracy and availability across all product lines.

In Short

• Follow direction from lead on priority tasks.
• Resolve escalated support and implementation issues per internal SLA.
• Ensure performance goals are met with high accuracy.
• Document work clearly in all tools and tickets.
• Adhere to established processes.
• Perform root cause analysis for assigned issues.
• Provide regular updates to leadership on work status.
• Accurately record statistics and time logs for reporting.
• Ensure resolved issues meet customer expectations.
• Stay informed on new PriceSpider products, procedures, and trends.

Requirements

• Proven team collaboration experience.
• Strong problem-solving and critical thinking skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to quickly learn and apply technical skills.
• Demonstrated technical ability in use at PriceSpider.

Benefits

• Remote work flexibility.
• Opportunities for professional development.
• Inclusive and diverse work environment.
• Competitive compensation based on skills and experience.