Customer Success Partner - Remote

Overview

The Customer Success Partner is a senior commercial role serving as the primary relationship manager for Strategic Accounts, including Fortune 100 companies. This role focuses on revenue generation through managing Annual Recurring Revenue (ARR) and ensuring the health of existing subscriptions.

In Short

• Serve as the primary relationship manager for Strategic Accounts.
• Focus on revenue generation and managing Annual Recurring Revenue (ARR).
• Conduct business reviews and manage renewals.
• Drive upsells and cultivate strong client relationships.
• Represent the company’s vision and value proposition.
• Develop and deliver presentations and thought leadership content.
• Collaborate with marketing on campaigns and content strategies.
• Gather customer feedback and market trends for product development.
• Attend industry events to connect with prospects and customers.
• Provide strategic guidance for Go-to-market enablement.

Requirements

• Bachelor's degree in Business, Marketing, or related field; advanced degree preferred.
• Proven senior-level experience in technology or related industries.
• Deep understanding of technology and e-commerce sectors.
• Exceptional communication and presentation skills.
• Strong relationship-building skills.
• Strategic thinker with business acumen.
• Effective leadership capabilities.
• Strong networking and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Passion for technology and innovation.

Benefits

• Flexible work-from-home arrangements.
• 401K Match.
• Flexible vacation.
• Medical/Dental/Vision coverage.
• 16 weeks of paid parental leave (US).
• Technical stipend.
• Professional development programs.
• Wellness programs.