Digital Customer Success Partner - Remote

Overview

As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform, leading the setup and support for clients across North America during the launch of their new collaborative learning software.

In Short

• Ensure the renewal of contracts through coordination of resources.
• Align business impact of solutions with client objectives.
• Work closely with the North American Account Management team to meet client KPIs.
• Create and develop processes, reporting, and communication for a one-to-many approach.
• Master the product and corporate culture within the first month.
• Host customer meetings and start new projects within two months.
• Define learning transformation roadmaps and activate digital strategies within four months.
• Reduce churn and identify at-risk customers within twelve months.

Requirements

• 1-1.5 years of experience in Customer Success, preferably in SaaS.
• Experience managing a large book of business with SMB clients.
• Proactive client management approach.
• Results-oriented culture preference.
• Strong data communication skills, both written and oral.
• Interest in the digital industry, especially education and e-learning.
• Enthusiasm for the working environment.

Benefits

• Base salary, variable incentive pay, and company equity.
• Comprehensive health insurance from day one.
• RRSP contribution matching.
• Generous parental leave.
• Unlimited annual PTO and sick leave.
• Remote-first organization with flexible work hours.
• Diversity, Equity, and Inclusion initiatives.
• Corporate Social Responsibility engagement.