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Manager, Digital Customer Success - Remote

Posted 2 days ago

Overview

As a Manager, Digital Customer Success at Grammarly, you will lead the digital transformation efforts in a rapidly growing SaaS environment, helping customers maximize their use of Grammarly's innovative writing tools.

In Short

  • Lead the digital transformation efforts in Customer Success.
  • Develop and implement digital engagement strategies.
  • Drive customer retention and expansion through effective strategies.
  • Collaborate with cross-functional teams to enhance customer experience.
  • Synthesize data to drive decisions and identify opportunities.
  • Improve collaborative risk assessment processes.
  • Provide thought leadership in evolving Customer Success vision.
  • Set aggressive goals and drive towards achieving them.
  • Advocate for customers and provide feedback to other teams.
  • Understand subscription business models and their dynamics.

Requirements

  • 4+ years of experience in Customer Success leadership.
  • Experience in high-growth SaaS environments.
  • Proven track record of exceeding renewal quotas.
  • Ability to make data-driven decisions.
  • Strong internal drive to achieve goals.
  • Experience in advocating for customer needs.
  • Understanding of subscription business models.
  • Embodies EAGER values: ethical, adaptable, gritty, empathetic, remarkable.
  • Inspired by MOVE principles: move fast, create customer value, value impact.

Benefits

  • Excellent health care benefits.
  • Disability and life insurance options.
  • 401(k) and RRSP matching.
  • Paid parental leave.
  • Generous paid time off and holidays.
  • Stipends for caregiving, wellness, and home office.
  • Annual professional development budget.

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