Manager, Digital Customer Success - Remote

Overview

As a Manager, Digital Customer Success at Grammarly, you will lead the digital transformation efforts in a rapidly growing SaaS environment, helping customers maximize their use of Grammarly's innovative writing tools.

In Short

• Lead the digital transformation efforts in Customer Success.
• Develop and implement digital engagement strategies.
• Drive customer retention and expansion through effective strategies.
• Collaborate with cross-functional teams to enhance customer experience.
• Synthesize data to drive decisions and identify opportunities.
• Improve collaborative risk assessment processes.
• Provide thought leadership in evolving Customer Success vision.
• Set aggressive goals and drive towards achieving them.
• Advocate for customers and provide feedback to other teams.
• Understand subscription business models and their dynamics.

Requirements

• 4+ years of experience in Customer Success leadership.
• Experience in high-growth SaaS environments.
• Proven track record of exceeding renewal quotas.
• Ability to make data-driven decisions.
• Strong internal drive to achieve goals.
• Experience in advocating for customer needs.
• Understanding of subscription business models.
• Embodies EAGER values: ethical, adaptable, gritty, empathetic, remarkable.
• Inspired by MOVE principles: move fast, create customer value, value impact.

Benefits

• Excellent health care benefits.
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave.
• Generous paid time off and holidays.
• Stipends for caregiving, wellness, and home office.
• Annual professional development budget.