Customer Success Manager, Digital - Remote

Overview

Vercel is looking to add a Customer Success Manager, Digital to our fast-growing Customer Success team with the overall objective to advance our commitment to providing an exceptional experience to our Enterprise customers.

In Short

• Manage all post-sales activity for Vercel’s scaled customers.
• Maintain a deep understanding of the product.
• Interact with customers through various channels.
• Proactively identify and flag churn risk.
• Partner with Account Executives and Technical Consultants.
• Analyze customer data to suggest engagement strategies.
• Execute proactive customer campaigns.

Requirements

• Experience with Front-end web development libraries and frameworks.
• At least one year of customer-facing experience in SaaS.
• Comfort interacting with a high volume of customers.
• Ability to navigate through ambiguity.
• Outstanding initiative and positive attitude.
• Strong communication and writing skills.
• Strong collaboration mindset.
• Comfortable with asynchronous work.

Benefits

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Mentorship and networking opportunities.
• Flexible Time Off policy.
• Remote Friendly work environment.
• Provided gear and WFH budget.