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Customer Success Manager, Digital - Remote

Posted 9 weeks ago
Customer Service
Full Time
United States
$108,000 - $162,000/year

Overview

Vercel is looking to add a Customer Success Manager, Digital to our fast-growing Customer Success team with the overall objective to advance our commitment to providing an exceptional experience to our Enterprise customers.

In Short

  • Manage all post-sales activity for Vercel’s scaled customers.
  • Maintain a deep understanding of the product.
  • Interact with customers through various channels.
  • Proactively identify and flag churn risk.
  • Partner with Account Executives and Technical Consultants.
  • Analyze customer data to suggest engagement strategies.
  • Execute proactive customer campaigns.

Requirements

  • Experience with Front-end web development libraries and frameworks.
  • At least one year of customer-facing experience in SaaS.
  • Comfort interacting with a high volume of customers.
  • Ability to navigate through ambiguity.
  • Outstanding initiative and positive attitude.
  • Strong communication and writing skills.
  • Strong collaboration mindset.
  • Comfortable with asynchronous work.

Benefits

  • Great compensation package and stock options.
  • Inclusive Healthcare Package.
  • Mentorship and networking opportunities.
  • Flexible Time Off policy.
  • Remote Friendly work environment.
  • Provided gear and WFH budget.
Vercel logo

Vercel

Vercel is a leading provider of Frontend Cloud solutions, dedicated to enhancing the developer experience and infrastructure for building, scaling, and securing dynamic web applications. With a mission to empower developers to ship the best products, Vercel serves a diverse clientele, including notable brands like Under Armour, eBay, and The Washington Post. The company fosters an inclusive and collaborative environment, focusing on continuous learning and development, while offering flexible work arrangements and a comprehensive benefits package.

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