Manager, Digital Customer Success - Remote

Overview

The Manager of Customer Success - Digital CS will play a critical role in driving customer adoption, retention, and expansion across our customer base globally via digital CS programs. This individual will be accountable for retaining our tech touch segment customers using the same strategies, focusing on account management and technical product expertise.

In Short

• Lead and mentor a team of Digital Customer Success Managers.
• Develop strategies for customer retention and expansion.
• Maintain hands-on knowledge of AI-driven email security solutions.
• Serve as a key point of escalation for customer issues.
• Focus on driving customer retention and identifying growth opportunities.
• Work with digital customer success to deliver exceptional outcomes.
• Engage with stakeholders at all levels.
• Ability to travel based on customer needs (est. 20-25%).
• Strong leadership and team-building skills.
• Experience in managing mid market or tech touch accounts.

Requirements

• Minimum 3 years of experience in customer success management leadership.
• Strong background in SaaS, preferably in cybersecurity.
• Proven track record of working with digital customer success.
• Deep understanding of account management principles.
• Strong analytical skills to translate data insights into actions.
• Excellent communication and interpersonal skills.
• Willingness to operate in a fast-paced technology environment.
• Ability to inspire and guide teams towards strategic objectives.
• Experience in developing use cases/solutions.
• Ability to engage and influence stakeholders across the organization.

Benefits

• Eligible for bonuses and restricted stock units (RSUs).
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Work in a dynamic and high-growth technology environment.
• Flexible work arrangements.
• Collaborative team culture.
• Access to cutting-edge technology and tools.
• Supportive leadership and mentorship.
• Engagement in meaningful work that impacts customers.
• Work with a diverse and talented team.