Remote Otter LogoRemoteOtter

Digital Customer Success Manager - Remote

Posted 3 weeks ago

Overview

Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

In Short

  • Engage proactively with customers based on data-driven insights.
  • Partner with the Renewals team for customer retention.
  • Serve as a trusted advisor with deep product knowledge.
  • Help define the role of the Pooled CSM team.
  • Build rapport and deliver results in short-term engagements.
  • Collaborate with cross-functional teams for seamless experiences.
  • Share customer insights to improve products and processes.

Requirements

  • Increased customer satisfaction and retention rates.
  • Successful execution of customer engagements.
  • Effective collaboration with cross-functional teams.
  • A strategic mindset for new initiatives.
  • Proven ability to manage diverse customer portfolios.
  • Expertise in driving product adoption and solving challenges.
  • Familiarity with the contact center industry is a plus.
  • Strong communication and interpersonal skills.

Benefits

  • Opportunity to shape a new function in the company.
  • Work with a dynamic and innovative team.
  • Engage with a variety of customers and industries.

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